2/10 – Ungenügend
Alejandro G.
10. Aug. 2021
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Worst Stay Ever!
From the moment we arrived at this house, I noticed that my request to covered the security cameras was not performed, which the owner agreed to do.
At our arrival I also discovered that two bedrooms did not have working light bulbs, a third bedroom’s ceiling fan was broken. The master bedroom, kitchen, and the 1st floor’s den, all had broken A/C units. The 2nd floor’s den did not have any A/C, so it felt like a sauna.
On the second day, water ran out, so we couldn’t take showers, use toilets, wash dishes, etc. On the fourth day, water finally was delivered, So, we had no water two days out of our five day stay.
Greg (the owner) mentions his property is off-the-grid and brags about the house being self-sufficient and high-tech. Well, it is true that the house is off-the-grid, however, the rest is totally untrue! Everything in the house is either broken, malfunctioning or out of service. Kitchenware is old or rusted. Also, only on the 1st day out of our five day stay, the house had electricity, but partially because it glitched non-stop.
Because of the lack of electricity, we left during the day, which meant having to drive at least 100 kilometers daily to get to any place where we could have a more comfortable stay. However, at night, we had no choice but to come back and spend miserable nights sleeping downstairs on the den’s couches, lawn chairs and even the floor. The $30,000 solar panels Greg brags about, is all propaganda, because nothing works including the backup generator that supposedly can power the house at night.
The pool is 4 x 6 feet at the most, perfect for the groundskeepers’ three dogs that use it daily to cool themselves down.
Beware that the mandatory cleaning service charge is unwarranted because cleaning was never performed. No housekeeping whatsoever was ever done during our stay, not even the garbage was taken out.
As for the WIFI, forget it. It never worked!
The owner was kept informed about all issue. However, he denied the lack of water in the property and never acknowledged the electrical issues. To prove it, a video was made and sent to Greg. However, Greg never replied and simply ignored our messages.
No photos of this property’s beach are provided purposely because of the overwhelming sargasso covering the entire beach, as well as mosquitos and other bugs infestation over and under the sargasso. The sargasso is not the property owner’s fault, however, it should at least be disclosed, not hidden.
Alejandro G.
Aufenthalt von 5 Nächten im Juli 2021
