6/10 – Okay
Sarah F.
19. Okt. 2024
Gut: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit
Fall Break Trip
We booked this property because of its proximity to the activities our kids wanted to do on their fall break and because of the heated pool.
We were given a heads up that the fridge was not working but were told a repair technician would be out to look at it. They came on our second full day and he was unable to fix the fridge. No other communication was given by the property owner. They knew we were traveling with 3 kids. Part of the appeal of using a VRBO is having your own appliances. Without a fridge we were unable to get much for groceries. If it were my property, I would have offered a dorm fridge, at the very least. We are homeowners. We know things break at inopportune times but we felt an effort should have been made to make up for the lack of fridge.
When we walked into the property, there was dust and dirt all over the kitchen floor. I’m sure this was from having the fridge pulled out but as the property owner had been there, we felt an effort should have been made to clean it up. The house had an odd smell and when we opened the window to air it out, we found the window did not lock. On the patio we found empty beer bottles and caps. We found the previous renters “sensitive” prescription in the bedside table and properly disposed of it for him. Lastly, the sheets did not feel clean. As I was taking the bedding off to place in the laundry area, I found large amounts of hair and there were dried marks on the comforters not left by us.
Sarah F.
Aufenthalt von 5 Nächten im Oktober 2024
