2/10 – Ungenügend
Toni H.
11. Apr. 2025
Gut: Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Renter Beware: OK Property, Awful Host
Research before booking. Despite following the rules, the property owner was combative and unprofessional at every opportunity.We were denied heat during nights in the 40s. My granddaughter was waking up crying from the cold. We asked for thermostat control, the owner texted "No more heat. Get a blanket for the baby" despite blankets being dangerous for young children and heat being legally required for FL rentals. The rental wasn't ready upon arrival. We were told days before check-in the backyard/pool would be unavailable for three days. When we asked to delay our stay (as seniors who rented specifically for the fenced yard for our dogs), the owner refused, she was rude and dismissive. No compensation was offered for the unusable amenities.The listing photos are misleading - omit the outdated, gross primary bathroom (had ants/roaches), damage on front of house, cheap/falling apart furniture and generally poor property maintenance. The backyard had excessive dog feces upon arrival. Unheated pool. House clean but smells bad. After arrival garage use/parking was prohibited, and she demanded we keep the garage door unlocked 24/7 for staff, who arrived unannounced (unsafe/unsettling). List goes on...Like other reviewers have encountered, the owner engages in violating and unprofessional conduct. She takes no accountability for her conduct and seems to have an excuse for everything. The location is nice, house is OK, but the owner made our stay extremely unpleasant.
Toni H.
Aufenthalt von 63 Nächten im Januar 2025