2/10 – Ungenügend
Sarah H.
13. Jan. 2021
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Filthy and mouldy
It was filthy. Absolutely filthy. One read of the grease encrusted visitors book there are complaints of hygiene dating back years.
I was booked with my elderly cancer patient father to stay during the Christmas period for 4 nights but went home after 2, as 2 nights breathing in thick black mould from every corner of the bedroom was too much for my lungs to bare. The state of the whole place was thick with dust, grease and grime.; spiders webs dead insects and mould.
This stay was during COVID. All commercial rentals are legally bound to be deepcleaned after each stay. This place has not had a decent clean since the start of the Black Plague let alone covid.
I left and went home and complained that night to both the owner and to Sykes cottages.
Why didn’t I complain at the time?
Quite frankly if the standard of cleanliness and hygiene was deemed acceptable by both the owner and the cleaning company then the last thing I wanted was to risk non covid compliant strangers who thought this acceptable to come into the hovel with mine and my fathers belongings insitu.
The owner despite being sent the photos and acknowledging the shocking state has refused me a refund as I didn’t complain while I was there. Quite frankly I’m not sure how she sleeps at night renting out a covid death trap superspreader to unsuspecting people.
There is no option for me to post images but please contact me and I’ll be happy to send them to you. sarah at Alfie consulting all one word then dot co dot u k
I’ll also be contacting trading standards and the environment agency. This please was beyond disgusting and even though the owner is aware they just don’t care.
Sarah H.
Aufenthalt von 4 Nächten im Dezember 2020
