4/10 – Schlecht
Kayla C.
1. Juli 2024
Gut: Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Would not recommend
This would be a condo that I would not book again. Beginning with the check in process was a hassle. So many condos in the past have used codes with keypad so it’s easy to get in and out for multiple people. For this condo they only gave us two keys. That is hard when you have a large group and people in and out.
The parking garage was very short. It would only fit small vehicles. I drive a Yukon Denali and was unable to fit so we had to find public street parking all week. The toilet in master bedroom and one of the double bedrooms that has the bathroom attached did not work. They constantly ran and did not flush correctly. The ad advertises DVD players so we took a DVD player compatible game for the kids. None of the DVD players worked or had remotes so we were unable to use them. My biggest pet was I reached out on Sunday morning after a Saturday evening check-in to let them know that the TV and one of the double bedrooms didn’t work. I was told maintenance would come look at it. The next day of maintenance man did come in and look at the TV and said something needed to be activated so he would contact the owners. After another day of not hearing anything, I tried to reach out to Thomas vacation rentals through Vrbo messaging never got a response back. Halfway through the week after multiple messages I finally got an email asking what I needed. I told them again that we would like the TV fixed in that bedroom and again, I got nothing and was never fixed.
Kayla C.
Aufenthalt von 7 Nächten im Juni 2024
