2/10 – Ungenügend
Christine g.
11. Aug. 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Out thousands of dollars due to inflexible policies
I recently booked a stay at this VRBO property, but unfortunately, my experience was far from satisfactory. The property itself was advertised as a well maintained vacation penthouse with modern amenities and a beautiful view. However, due to unforeseen circumstances, including Category 1 Hurricane Debby, storm surge, South Caroline state of emergency and other sever weather warnings, I tried to cancel or reschedule my trip. Despite reaching out a week in advance and explaining the dangerous situation, Vacasa was completely inflexible and unaccommodating. They refused to offer any options for cancellation or rescheduling without travel insurance, leaving me with no alternatives.
As a result, we are out thousands of dollars, which is incredibly frustrating and disappointing. I even tried contacting VRBO customer service for assistance, but they were unable to help resolve the issue. The airline was flexible and even recommended rescheduling due to the severe weather. Who would want to endanger their family by staying on the beach during flooding and historical/catastrophic rainfall?
Additionally, I booked this last minute trip on 7/18 for a family getaway during the week of 8/5. This short timeframe didn't allow me a month to make changes, making the inflexibility of Vacasa even more unreasonable. I have shared my experience on social media to warn others about the lack of flexibility and poor customer service. I wouldn't recommend using Vacasa for this or any others.
Christine g.
Aufenthalt von 5 Nächten im August 2024