4/10 – Schlecht
Mariah L.
6. Sept. 2023
Gut: Check-in und Kommunikation
Verbesserungswürdig: Lage und Genauigkeit des Onlineauftritts
Disappointing Stay
My family and I stayed at this property for a week, while visiting family in Pensacola.
We booked this property in particular for the pool. Unfortunately our stay was not as satisfactory as we had hoped it would be.
We had been told about 24 hours prior to our arrival that there were storms that had come through the area and that the pool had to be drained the morning of our check in day. Upon arrival we noticed that the pool was green. Only two of my family swam the first day, hoping maybe the chemicals were taking care it. Everyday the pool conditions started to deteriorate, turning cloudy and much greener. We did let the host know our concern about the pool, she did send someone out mid week to fix it, but sadly it was not fixed and the pool water continued to worsen becoming full of algae and rendering it unusable for the majority of the trip. The family we visited in Pensacola also had swimming pools and did not have issues with theirs.
A second issue was there was a Ring Camera set up in the backyard facing the pool and patio seating area. It was not listed on the rental page. Most of my family did not feel comfortable sitting outside as we felt the backyard should be a private area. We did try placing a towel over it, but hours later the owner messaged, threatening loss of use if we did not remove it.
Overall I feel this property has a lot of potential. I understand unexpected things can happen with pools, But feel it could have been addressed sooner
Mariah L.
Aufenthalt von 7 Nächten im Juni 2023
