6/10 – Okay
Sheila L.
15. Juni 2024
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Kommunikation
Disappointing
The condo is on the highest 19th floor, it was clean. The balcony is quite narrow and rather scary for someone who doesn't like height. The kitchen is small, you would have to bring all basic ingredients to cook a meal, even the kitchen foil.
The main building is dated and looks tired.
Unlike the normal rules of always pay and communicate through VRBO, we were contacted by the host/agent to pay via a link, we had to contact VRBO to establish it was legitimate and not a scam. We were required to complete a VIRTUAL CHECK IN process included uploading a valid ID and payment information which was tedious and unusual.
We were supposed to have the check-in details two days prior to our stay which was later than normal. A reminder from us via VRBO was not answered, it was worrying as we spent our days on the road, walked or hiked in the mountains and not getting internet until our next destination. Again we contacted VRBO, told them they might have to find us alternative accommodation. It came the day before our stay, without explanation or an apology. The check-out instructions came promptly though warning us an additional night charge when not vacated by 10 am., we found it unnecessary and heavy handed.
However we had some fantastic and memorable experiences with other owner rentals. One messaged to say his condo was ready should we wished to get there early, another had a bottle of wine awaiting us.
Sheila L.
Aufenthalt von 2 Nächten im Juni 2024
