4/10 – Schlecht
Wendy R.
22. Juli 2024
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit und Kommunikation
SeaWorld Family Vacation 2024
This trip could have been amazing. But when I paid the amount of money only to find the house unclean, amazing turned into awful!
The bed linen in the master bedroom had not been changed. There was makeup on the comforter and pillow cases. The sheets were silver grey in color which made it very easy to see the previous guests drool and other body fluid. I didn’t plan a vacation only to have to share some unknown person’s DNA in the bedding!
Floors and base boards were unclean. Wipe down walls or get a fresh paint job periodically. I understand many people come to stay throughout the year, but when you tell me I can’t check in until after 4pm because your cleaning crew and an inspector has to check the house before that time, my expectation is the place will be spotless. I recommend you fire the inspector and reprimand the cleaning crew.
It should have been a marvelous stay as the home is beautiful but only if the sanitizing upkeep is maintained.
I could not reach anyone after 5pm that Friday and had to endure by purchasing my own sheets for that king size bed!
Also there were no games in the game room like advertised. The pool table had one cue with a rubber tip, no cue chalk. The air hockey table was not fully functioning and the foosball table was in the way of the pool table. It’s those little things that make the difference. I didn’t expect perfection but a level of excellence in your presentation is the least to provide!
Do Better!
Wendy R.
Aufenthalt von 2 Nächten im Juli 2024
