4/10 – Schlecht
Jenn B.
6. Jan. 2025
Gut: Kommunikation und Lage
Verbesserungswürdig: Sauberkeit und Check-in
Poor Management of Property
We were hopeful for the great location near Snow Canyon and lots of activities at the property, but this was the worst stay we have ever had at a rental. We all came from out of state and after driving for hours was notified just a few hours before that the cleaning wouldn't be done on time and we were postponed getting in for a few hours. When we did get to the property, the trash was overflowing from all the different trash cans and was piled all over the ground area. I was in constant contact with the host - she was responsive and tried to help, but honestly it really took away from our trip having to deal with so many problems that kept coming up and not all were resolved. I did appreciate her efforts, but overall I do not feel the rental is well taken care of. Many things are run down and look very old and used. There was no toilet paper, paper towels or trash bags in the house for 27 people! The carpets were filthy and had so many sticky goat heads from the fields around that kept stabbing us. There was also tons of popcorn and other food crumbs on the couches and carpet areas. The carpet on the stairs is really run down and dirty. One bedroom didn't have any sheets on the bed (King) and a TV didn't work in another bedroom. There was only 1 towel per person and overall the house was just poorly stocked - we had to bring our own pool towels. Garbage disposal was jammed and she asked us to fix it - and hot tub was not hot, luke warm and pool guy never came.
Jenn B.
Aufenthalt von 5 Nächten im Dezember 2024
