The owner allowed my brother to check in approx 45 mins before the 3 o’clock check in which was nice but unfortunately they arrived to a house that was beautiful on the outside and in a great neighborhood but extremely run down and filthy on the inside. Issues included no smoke detector (just bare wires hanging down from where it should have been installed), non working front door that we were told we could not lock so we had to rely on our screen door, no clean towels anywhere and then when we found the towels in the laundry shoot we had to wash them ourselves and they looked like rags that you dry a car with, one roll of toilet paper for the whole house, no trash cans , used bars of soap and toiletries in the bathrooms, mildew and mold in the shower to the point we had to wear shower shoes, bags of trash from previous renter left in the kitchen cabinets, extremely poor beds and linens, filthy walls, floors, bathrooms, air vents, and kitchen appliances, no instructions for how anything works, broken light fixtures, broken fridge, non working hot tub, only a handful of bed pillows, writing on some of the walls. Etc. There is also a house cat that calls this place home which is a problem because my brother is severely allergic and the ad says no pets. We emailed the owner and she did have someone bring over toilet paper, paper towels and trash cans the next afternoon but we had already gone out to buy our own at that point because 8 people in one house need toilet paper. My brother also called the owner to express our concerns about the home but unfortunately the owner was dismissive and hung up on him. When we called VRBO to voice our concerns they said they would give us money to buy a portable smoke detector, new lock for the front door, air filter and cleaning supplies. However, that is ridiculous we were in town to be with my sister in the ICU and did not bring tools nor did we think that it was our responsibility to take care of those items. Conditions were so poor we actually checked out earlier and paid additional money for a hotel...the Fairfield Inn was clean, new and very nice. I understand that the owner lives
out of town and initially was nice but she needs to hire a better housekeeper and stock the home with quality towels, linens, etc. These conditions did not take place from one missed appt. as she stated was the reason for dirty towels, lack of supplies etc.
Thanks,