This house had absolutely breathtaking views for a full 360 degrees- vibrant sunrises and sunsets in the peace and quiet of a hilltop vineyard. The home had a well stocked kitchen, plenty of bath & pool towels, comfortable couches & beds with beautiful decor. For the check in process, there was no WiFi password supplied, just the network name was given. For an area that has little to no cell signal, it was inconvenient to try to find cell service to reach the owner for the guest WiFi password.
Then despite paying $150 extra to heat the spa, it was not heated upon arrival. It was a few hours until it finally turned on due to technical difficulties trying to communicate with the owner and their pool app. We were looking forward to evening swims with the pool lights that are displayed in several of listing photos, however, the lights were broken. I asked the owner several times about the pool lights and they ignored the questions each time. The entire pool system shut off on Sat evening & we woke up to a cold spa turning green. They did not send someone out to repair the pool. We searched google for repair ideas & discovered the pool level was too low. After filling up the pool with a hose for about 30 minutes, we were able to prime the pool pump to get it to turn on. We asked the owner to keep the spa heater on, since we paid for it, but we woke up the last morning to the system off again and a cold spa. It was frustrating that we paid extra for a heated spa that didn’t work.