2/10 – Ungenügend
Nigel John E.
2. Feb. 2023
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
What a disappointment!
The villa is in a very quiet residential neighbourhood with partial sea views. It is freshly painted, has a nice driveway and an attractive garden. Inside is a different story to the extent we have lodged an official complaint with VRBO.
We booked the villa a year in advance of our stay of 3 weeks in January 2023 on the basis of - to quote from the villa’s site - “completely renovated (end of works April 2019) and “a completely new kitchen and very well equipped.” These statements are totally untrue.
The kitchen is the same kitchen that was there in January 2014, some 9 years ago! Same cupboards, fridge, well used and grubby utensils and utensils’ box, rusty dangerous kettle (the steam pours out of the on/off switch where your hand goes.) and a filthy waste bin area. Random grubby and useless items were in the kitchen drawers. The gas hob had one non functioning and alarming ring which we had to avoid.
We have supplied VRBO with photographic evidence of all these comments.
The site quotes “sheets, linen and towels are hotel quality”. This was not the case - bed linen was thin and of poor quality and we were expected to have the same sheets throughout our 3 week stay as no clean ones were provided until we insisted the cleaner came and unlocked the cupboard the sheets were locked in.
No information/instruction folder was to be found on arrival which is essential when trying to settle in to a new home.
Nigel John E.
Aufenthalt von 20 Nächten im Januar 2023
