2/10 – Ungenügend
HQ X.
7. Jan. 2025
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
No essentials provided & Unclean & No privacy
Upon arrival, we found there were no sheets on beds, no towels, and no toiletries in bathrooms. After searching cabinets, we found some worn-out towels and overused blankets—some of which were dirty. I spent the entire evening doing laundry and setting up beds. There was no shampoo or body wash. Lacking of items that are inexpensive yet essential for guests caused significant inconvenience, especially in a rural area. This is the first time in 20 years we encountered a situation like asking renters to bring everything. Since this is NOT standard practice, it should be CLEARLY outlined on the VRBO listing and communicated very WELL to renters.As no comforters were provided, we tried to rely on the heating system, but the cabin's heating was uneven. My son experienced a nosebleed due to the high temperature in the living room, but it was still cold in the bedrooms so that we had to rely on multiple blankets, some of which had black mold-like spots that could not be washed out.Lack of blinds on most windows and all exterior doors posed privacy issues. The cabin’s location on a slope makes it easy for anyone outside to look in. We had to turn off the lights while showering or going to bed to ensure privacy.After I shared my concerns with the host, but the response was disappointing. Rather than addressing the issues constructively, we got retaliatory and unwarranted accusations. I hope this feedback helps address these issues and leads to improvements for future renters.
HQ X.
Aufenthalt von 3 Nächten im Dezember 2024
