A complete nightmare, I hope the same thing happens to no one!! This is the second time using shores of Panama I have no complaints the first time my vacation was great but this time with this Host it was a nightmare I booked my vacation from 01/20/23 for my vacation from 05/29 to 03/06/23 when I arrive at the resort and try to contact the host Wallace to give me the number of the apartment to check in, he did not answer for around 15 minutes when he finally answered he told me that he did not have any reservation in my name and that he was full, I panicked and my family was disappointed, after several back and forward calls he offered to settle me in another hotel for two days until Wednesday that his property was unoccupied! Well, I did not accept to go to another place, and then return with everything, I took a studio in SHORES and that way it would be easier to spend Wednesday, at this moment I did not know that VRBO could find me something with the same characteristics and obtain a refund, I had to use my card to make that two-day reservation, Host Tracy returned half to me and the other half I kept with my debt on my credit card! Apart from everything that happens, on top of that I have debt, bad communication and a lack of professionalism!