2/10 – Ungenügend
Thomas S.
7. März 2024
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Nice Location - The Only Positive Of 3 Week Stay
Wrong access code upon arrival. Couches dirty. Washing machine unable to wash a full load of towels w/o locking and stopping (I was told by the office to shut circuit breaker off – remove some clothes and restart with smaller load!} The Saturday night before Presidents’ Day, the flow of water was a pencil sized trickle from the faucet. There was NO WATER on Sunday morning! I reported the issue to the answering service. Meanwhile I called the county water department and was told by “Bill” that it was not a county problem, but a water line problem on the condo complex side of the meter and that the water was shut off by the fire department due to the leak. A follow-up call from the A Paradise Rentals told me that it was a county water leak at Holmes Beach (at the other end of AMI). I immediately knew this was a lie as I had spoken to “Bill” at the county water department!!! As I mentioned, the water problem started on Saturday night, and no plumbers showed up to repair the leak until 0900 Tuesday morning, ~65 hours later!!! They did supply us with pails to carry water from the pool to flush toilets and delivered some drinking water. At one point during our stay, I requested another set of sheets. When I went to the office to pick them up (initially they were to be delivered), I was asked: “Do you only have four people staying there?” My immediate answer was “yes” but the more time that I thought about it, I was not happy and considered it to be an insult.NEVER AGAIN
Thomas S.
Aufenthalt von 21 Nächten im Februar 2024
