2/10 – Ungenügend
Dave B.
31. März 2025
Gut: Sauberkeit, Check-in und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Nashville Trip
We rented this property for a quick three-night stay in Nashville. Started fine but when we arrived and started to use the bathroom, we noticed water was seeping out from under the toilet. soon the entire bathroom floor was covered in sewer water. We used towels as best we could to keep it a bay. Tried messaging and calling host a number of times at 9:30 PM with no response. Went to bed but didn't feel like we could use the toilet due to issues and who wants to step into a bathroom covered in that. Started calling and leaving messages again in the morning starting at 7 am. with no response from host so we decided we need to pack up and find somewhere else to stay, which we did. Locked up the property and left. Finely at 9:30 got a message that they were just waking up (who sleeps for 12 hours) and they would send a plumber out. Messaged her right back that due to them not responding we felt like we needed to make other arrangements and had packed up and left and would very much like to discuss a refund for out stay. I have contacted the host many times in the past few days wanting to discuss this issue and refund of our stay. Host has completely ghosted us. Told her I would like to have that discussion before I wrote a review but again it's been a few days and still no response. I understand things happen at properties but the lack of communication from the host was just not acceptable..
Dave B.
Aufenthalt von 3 Nächten im März 2025
