2/10 – Ungenügend
Mia W.
18. Sept. 2023
Gut: Kommunikation
Verbesserungswürdig: Sauberkeit
Cancelled upon arrival
I have been debating whether to post this but as two young females travelling from a different country it really impacted our trip. We arrived at this place around 9pm after a day of flights and upon out arrival had to cancel our stay as the cleaning staff from the previous guests had not shown up. The beds were used, towels were dirty/ in the hallways, and all spaces were unkept and dirty. The property owner was extremely apologetic and responsive to us which I am grateful for and she did refund the full stay as we could obviously not stay there. This leads me to believe this was an unique occurrence and not a pattern. However it was a big inconvenience and rough start to the trip in a state we had never been too. The only frustration I had was we had paid money for ubers to and from this location to the hotel we ended up staying at. There was a large chunk of time between check in and when we arrived that I would have appreciated having the host cover our ubers for the travel to the vrbo if they could not communicate this issue in advance as we would not have headed to that part of the area for any other reason except to stay at the house.
Mia W.
Aufenthalt von 4 Nächten im September 2023
