2/10 – Ungenügend
Maureen G.
1. Juli 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Bad property management, great location
BEWARE:
1. After submitting your nonrefundable deposit you will be presented with a lease with more stringent terms than VRBO’s terms. This should be illegal and really came back to bite us.
2. Where to start: there was a foil pan by the grill will all the grill tools filled to the top with old marinade and covered in thick colorful mold. Everything was broken: there were poles for an awning but no actual awning on the deck, the windows didn't have screens, the door to the dishwasher was broken, the garbage disposal was broken, the filtered water in the fridge was broken, the elevator was broken, the grout in the bathrooms was moldy, the chairs on the porch were broken, the chair in the living room was broken. We reached out to the realtor who was very quick to respond, who then relayed this to the property manager who took days to take care of these things.
3. Lastly, the biggest issue was that the AC broke on the second and 3rd floors. The third floor was 85 degrees for our entire stay. The second floor was in the high 70s. The realtor’s response was to sleep with the windows open (with no screens). My kids ended up sleeping on the hard wood floor in our bedroom as the only option. On the last day an AC repairman came. He said he had been to the property the day BEFORE our lease started and told the owner the unit needed to be replaced. In spite of this, we were not given any refund for this. Infuriating, especially given how much they charge for this place.
Maureen G.
Aufenthalt von 4 Nächten im Mai 2024
