We are a retired couple from England. We booked this apartment with the hopes that our friend, who lives locally could view it or at least the location with a drive by. Our friend has asked for the physical address of the property numerous times. It was never provided. We arrived after a long flight and we were disappointed at the location and the condition of the apartment. The bathtub was dirty, the stove top was greasy, inadequate supplies in the kitchen, only 1 teaspoon, only 4 cups (had to wash dishes and cups and spoons after each use), only 5 hangers in the closet, unfinished bathroom door, there was no cable TV, only apps that required accounts to log in. Even after they brought in Roku, we still could only watch a couple of channels as we did not have sign in information for the apps necessary.These are only a few of the issues we encountered. We spoke extensively to the property manager about our concerns and desire to move and obtain a refund. We explained that aside from the multiple issues with the condition of the property, the location is not what we expected. The Property Manager kept referring to the map on the listing which only showed the general area. Prior to arriving, numerous attempts were made to reach the owner via the phone number on the listing and email. Finally had to call VRBO and they called Owner/Property Manager. This was the only way we were able to speak to someone associated with the property. We were also informed that the arrival instructions would be sent out 24 hours prior to arrival. We never received it. The Property Manager was not helpful nor didn't care at all that we were not happy. and said he didn't care if we left a bad review, he wasn't going to refund our money. We asked for a refund and felt that since it was high season, they could have rented it out to someone else. Property Manager promised that the property owner would come by to talk to us and we waited around all afternoon, never came. Property owner was going to call us, never called. Now all of a sudden the physical address is now displayed in the listing! I'm sure VRBO can let us know when it was inserted in the listing as it wasn't there before.
We found other accommodations and moved out on the second day.
Absolutely horrible experience especially coming from such a long way.