2/10 – Ungenügend
Greg F.
27. Nov. 2022
Gut: Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Overall Disappointing Experience
Upon arriving to the property well after check-in time (around 11pm) and lugging all of our belongings up to the unit, we find that it had not been cleaned after the previous guests left. All of the bed linens were wadded up in the floor, sand on the floors, food on the counter and in the sink.
Needless to say we were not happy. We reached out to the owners to let them know. They were apologetic but that didn’t really help us at the time. Their remedy was for us to go to another property for the night which meant loading everything back up and driving somewhere else only to have to do it all over again the next day.
We were exhausted from the trip and decided to lay a blanket over the bed and sleep there for the night. We washed some linens so that we could have some clean for the morning. Before we could finish our first cup of coffee the next morning, the cleaning person was knocking on the door wanting to come in. At this point we had to get dressed and leave because the person was hanging around outside the door.
The owners never reached back out to make sure everything was ok and/or acceptable. We did receive a message saying they had refunded one night. While we appreciated that, we felt like more compensation was warranted. The cleaning fee should’ve been refunded at the very least. After the stay we reached out to the owners but received no response.
At this point we would not recommend this unit or any others managed by this company. The unit itself is decent but not great. It’s definitely beat on pretty hard as a rental and lacks the personal touches we’re used to from similar properties. No hand soap in the bathrooms and the linens were comparable to a two star hotel.
They have literature throughout the unit asking people to not leave anything less than a five star review online. From one business owner to another: you have to earn those 5 stars. Sadly you did not.
Greg F.
Aufenthalt von 4 Nächten im Oktober 2022