We rented from, what I came to find out later, was a property management group. The photos online appeared to be from some 80+ properties that they manage. To begin with; the primary photo was inaccurate, as were several of the other photos. It's not that the unit wasn't nice enough, but not represented correctly. When we checked in I was surprised to see that the "requirements" that I had listed, in our request, had not been met. I told the "owner," that we MUST have a lower floor unit, with a jetted or garden tub, in the unit. When I went to check in, at the property, I was told that the unit was on the 6th floor. They had a smaller unit available on the ground floor, but no jetted or garden tub. Ultimately we had to settle for a unit on the 5th floor. My wife, who is horribly claustrophobic, and can't do elevators, had to climb up and down 5 flights, each day. The unit did have a large jetted tub, which operated intermittently. In addition, the unit had not been thoroughly cleaned. Also, during our stay, the A/C unit quit working, and the light on the ceiling fan would not stay turned off. These issues were corrected however. The thing that bothered me the most, I think, was the statement made by the reception person, when we checked in. I told him that we had rented this through a property management company with VRBO. He indicated that was a risky move. He then stated that he was frankly surprised that my reservation had even been entered, under those circumstances. Bottom line for us: we will not rent another property, through VRBO, unless we are dealing directly with the owner, not a property management firm.