10/10 – Hervorragend
John Jeannie S.
29. Mai 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Marco Memories
The property and view were great. We had to change units a couple of weeks out due to painting going on at the South Tower. We were assured the refund process and payment would transfer seamlessly except that the damage insurance did not and it cost us an extra $39. The Property managers were very communicative but said they couldn’t do anything about it and that we had to go through customer service ay VRBO. When we checked in and entered the unit, the exterior door knob came off in our hand. There were also cockroaches darting across the family room, the kitchen counter, coming out of the dishwasher area, and the guest bathroom. We reported the issues on day 2 of our 7 night stay. We were told the Property HOA would have to take care of the bugs. I get that it is Florida but no one responded. The response to the door handle was that the property managers would “handle” the door knob right away. They never did and we struggled to close the door several times per day as we were in and out for a wedding trip. It was annoying, having to use the key to pull the door closed and having the handle drop to the floor. It was a worn set screw problem that could have been fixed with Allen keys which we did not have with us. All in all, the view and accommodations were what we wanted. The addition of a dresser to the guest room would help as there was no place in there to set out your things. The master was great.
John Jeannie S.
Aufenthalt von 7 Nächten im Mai 2024
