This is our second stay at the Sonata, and our first stay in this unit. We like the location of the Sonata relative to the boardwalk and beach. The heated pool is a major plus for this community (especially with young kids). We also enjoyed the plentiful bikes and space this unit offers for our larger group. Unfortunately, that's where the pros end.
The unit was not well cleaned when we arrived. The toilets were dirty, the floors were not well-swept or vacuumed, the shower drains were full of hair, the pillows were stained, the coffee maker was dirty, there were animal feces outside the door to the pool, there was a pair of underwear (from a prior guest) behind the nightstand in the master bedroom, and a USED condom (also from a prior guest) under the bed in the guest bedroom. Need I say more? For the record: the owner did offer to have the unit cleaned again after we arrived, which we declined as we had already unpacked and tidied up (we have toddlers who roam around so waiting for a cleaning crew was not realistic) and, to be honest, we did not have any faith in the cleaner's abilities based on the obvious lack of attention to detail in the pre-arrival cleaning. We also did not want a cleaning crew in the unit unattended while we had all of our belongings unpacked. At checkout, the owner offered a partial refund of the cleaning fee for these inconveniences.
The beds (other than the master bed) were not comfortable according to ALL of our guests. They indicated that the mattresses were cheap and thin. One of our guests was even compelled to order a foam topper for next-day delivery. It was that bad.
The pool heater broke or was turned off in the middle of the week, so we weren't able to swim for 2 days; but the owner stayed in contact with the pool company until it was fixed, which we appreciated.
The fact that no linens, towels, soaps, paper of any kind, are not included is disclosed in the check-in information, but is still super inconvenient. At this price point, hand towels and soap in the bathrooms are a minimal expectation and should be included in a rental. Also, an air fryer/toaster oven and water cooler would be a welcome addition to this unit (they are included in the other unit we rented in this community).
Obviously we did not have the best experience here; BUT to end on a positive note, we did appreciate the owner's timely responses to our messages. We hope the above issues are addressed for future guests.