2/10 – Ungenügend
Larry H.
10. Sept. 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Urine pool
Upstairs in the bathroom under the vanity, there was a rug rolled up that had a sign on it that said reeks of your gross. Upstairs had a slight smell of urine but going downstairs there was mildew smell, and the urine smell was so bad! We had to cut our vacation very short. The second morning I was sent a text to take a survey on how they were doing. I gave them a thumbs down and the text responded that someone would call shortly to sort out any issues. I patiently waited and decided that they were not going to ruin my vacation and went out on the boat, no phone calls no emails no contact from them whatsoever!! So downstairs, we left the windows open to air out all the mold and mildew smell and tried our best to get rid of the urine smell, so we cleaned, No success. So the next morning we packed up and left on our six hour trip back home. Stopped in the office on the way out. It was said that since I didn’t call them and complain, there was nothing they could do for me. So don’t trust the automated stuff that they send you because apparently they don’t care, nobody’s looking at it. Even after I complained in the office, they wanted me to stick around so that they could go clean it. I think they should’ve clean before I got there and made sure it was ready, No way this was done, because they would’ve found the note on the rug Under the vanity upstairs and The urine smell! DO NOT STAY!! Check in 9/2/24 4pm
Larry H.
Aufenthalt von 3 Nächten im September 2024