2/10 – Ungenügend
Chuck A.
10. Jan. 2022
Gut: Sauberkeit und Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
DISSAPOINTED
We selected the property for location and because we could park in a garage. Unless you have a medium sized car or smaller, there is no way you are going to park in that garage. The water heater is in the front of the garage and there bicycles, furniture, tools, etc along the sides. The description should be updated to include information on the size of the garage because if I had known it was so small we would have stayed somewhere else. When we arrived at the condo, the temperature in the unit was 54 degrees. We had to wear coats from the time we checked in until the time we went to bed as the furnace and fireplace tried to get the temperature up to a decent level. The property manager's suggestion was to turn on the oven and open the door. That's not right. When we arrived, the code we were given for the garage wouldn't work. We did get in the front door because there was a key in the lockbox that used the same code. When we went down to the garage to open the garage door, we found out that when you pull on the doorknob to go into the garage, it pulls off of the door. Great! So, the entire time we stayed there we had to go up and in the front door and then back down to the garage to open the garage door so we could carry things in. The property manager's answer for the problems was that the people who they use to fix these types of problems were unavailable until after we checked out. She did offer to let us check out later that specified, Really helpful because we always leave early so we can get started on the long drive home. Basically the garage issue is what really made me mad. Had I known the actual size we wouldn't have booked this condo. The area received over one foot of snow during our visit. Not a big deal if you can drive in and out of a garage to load and unload.
Chuck A.
Aufenthalt von 4 Nächten im Januar 2022
