6/10 – Okay
Geoff H.
13. Juli 2019
Gut: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Just OK.
Villa good, pool good, gardens good and on a par with many we have stayed at in the local area, but..... let down by the little things!
Only plastic glasses available at this villa and a lot of them had cracks. Understandable around the pool area but give the adults some credit for being responsible - plastic glasses were a big let down.
Only 1 parasol left in working order, wasp nests in the garden furniture, WiFi kept dropping out, only 1 maid visit per week and a dodgy gate key fob. Only minor gripes but for the money we expected a lot better.
Would we book again - No. The local management company have a lot to learn about customer satisfaction - presentation is one aspect but practicality and usefulness is probably more important.
Suggestions to improve are to provide a basic welcome food hamper, more frequent maid service, inspect & repair parasols, provide pool towels and improve the WiFi/TV service.
In our case we didn't feel it was value for money.
Geoff H.
Aufenthalt von 7 Nächten im Juni 2019
