4/10 – Schlecht
Enzo S.
1. Apr. 2025
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Terrible communication
We used VRBO to book this reservationWe sent several request upon check-inAs we noticed, they were only six rolls of toilet paper for four bedrooms and worst of all they were only seven towels for seven adult adultsSent so many messages for someone to call us and no response. We had to go out and buy toilet paper towel, paper, dishwasher liquid and bath towel towels.We finally received a phone call from the property manager, apologizing for the lack of response as they are new to VRBO system. The property manager was very nice apologetic, but he did not offer any money whatsoever for all our purchases. What he offered was if my family goes back to England he will give me 50% off the first night. I thought he was joking, but unfortunately He was serious.The property manager went on explaining that in England is normal to have one bath towel per guest up to one week also he explained that it’s not like an Hotel we don’t provide more toilet paper or paper towel or any liquid soap to wash dishes. I don’t believe that’s a standard in England maybe this but it’s very strange.I like to say the house is very easy to navigate us as a large kitchen and a large living room area so the family can gather around. It was clean, beautiful backyard and easy drive to downtown.The other negative was there is only two bathrooms for four bedroom house although we knew that was the case and we booked it anyway because he was the largest house available at the time. OK
Enzo S.
Aufenthalt von 4 Nächten im März 2025
