8/10 – Gut
Kasia L.
31. März 2024
Gut: Sauberkeit, Kommunikation, Lage und Genauigkeit des Onlineauftritts
5 ⭐️ for property & customer service, 3 ⭐️ for registration/pre-check
This top floor property is incredible: clean, spacious & well-equipped. It's centrally located & convenient to get food, coffee, groceries, etc. It's a short walk from the Mercado & other tourist spots, so no need for a car (there is no room for parking anyways). FYI we were able to get an airport pick-up with iLoft. Even though there are a LOT of restaurants/bars nearby, the windows & metal blinds sealed pretty tightly in 1 bedroom & fine in the 2nd.
The confusion & frustration, however, came about because this property is run by iLoft Malaga. They have great customer service, answer their emails immediately, and are very kind (esp. when we were frustrated), but we feel it is necessary to clarify what happened since we are the 1st VRBO review. For background, please note it was our 1st time in Spain, but we have been booking on VRBO in the US for ~15 yrs.
1) When we reserved the property, we didn't need to pay a deposit. There was only a message that the payment would be due on X day.
2) We received a long contract to sign that was a bit of overkill.
3) We had to scan our passport photos & take selfies.
4) When X date came to pay, there was no reminder from VRBO. Upon logging into VRBO & asking iLoft, we were directed to an external bank to pay. Upon confirming with iLoft & VRBO, this was, indeed, legitimate...
5) We had to do a 2nd online check-in w/ data we previously shared (=frustrating)
6) Our 7-day stay does NOT COUNT for One Key points.
Overall we would stay again.
Kasia L.
Aufenthalt von 7 Nächten im März 2024
