4/10 – Schlecht
Jim H.
30. Juli 2024
Gut: Sauberkeit und Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Communication level unacceptable
NOTE: I am not reviewing this specific property as we never got to stay there and were moved to another apartment. This was one of our worst VRBO experiences out of dozens of rentals. We were late to book, so I took a chance on a property with zero reviews. It took weeks and pinging them directly to even get the property manager to accept my booking request. We did not receive check-in instructions at less than 24 hours, and reaching out through the VRBO app got no response for another 12 hours. With just a few hours until our check-in time I called the number listed and it goes to some poor sod who has nothing to do with this company and is a false phone number. Luckily VRBO was able to get a hold of the management company and get them to respond to me. They said there was a problem with the boiler and we had to be moved somewhere else, which they said was available immediately. We got there and there were no keys and the company was not responding to text or phone call. Turns out the replacement property was NOT available and the cleaner was still there. We waited 20 minutes on the sidewalk for her to let us in and then shoo us off so she could finish cleaning. The replacement property was fine, but did not have separate beds for our kids. We made do. The kitchen had pans, but no convenient supplies like salt and pepper even. I recommend avoiding this company if you can.
Jim H.
Aufenthalt von 5 Nächten im Juli 2024
