6/10 – Okay
Carolyn D.
20. Sept. 2024
Verbesserungswürdig: Genauigkeit des Onlineauftritts
My expectations vs. what we had . . . .
I booked this place hoping to spend time with my adult children, granddaughter, husband, and our dog. When we arrived the door code did not work. We had to call and it was quickly resolved. The first night we planned to watch the Ravens (our home team) play football. I was soooooo excited for this. We had no no internet or WFI and the message we received was that the bill was not paid. You've got to be kidding. When I called Taylor-Made back I was told the office was closed and nothing could be done that evening. Called first thing in the a.m. Friday - and I was told by a manager that the bill was paid - my daughter called since I was so upset over this was told that the bill had not been paid. It was late on Friday that we had service.
The pool table was in terrible condition and there was only 1 pool cue. Please don't advertise the pool table because it could not be used. The ping pong table would have been fun to play; however, the balls were dry rotted and broke when being played with. I replaced the broken balls from Walmart since some of the adults wanted to play. The location of the house is nice. The house needs some serious updates.
Taylor Made informed me that I would receive an email of a partial refund of not having the internet or WFI. I have not received the email.
I would like a refund of the ping pong balls I bought so we could at least use the table.
If you are renting your home - provide the ammenities promised.
Carolyn D.
Aufenthalt von 3 Nächten im September 2024
