Regretfully we must say “No” as to whether we enjoyed our stay at Hartland
Once we arrived on site, we were informed that a Marque had been erected to cater for a wedding celebration and did not bode well.
Not wishing to drive a further 260 odd miles back to Kent or endeavour to obtain suitable additional accommodation we were assured that noise would be kept at an acceptable level, which I’m afraid the organisers failed miserably at.
We accepted your explanation that it was the first time you had proffered such facilities, but the anticipated peace and tranquillity of such a beautiful area was destroyed well into the early hours of Saturday morning, 1:15 hrs to be precise. The local industrial works during their work hours overall were quieter than the disco bass sound emitted from ‘the party’.
It was made clear before we accepted the booking that we had 2 well behaved West Highland Terriers pets and primary reason for acceptance was the security fencing surrounding the accommodation. Unfortunately, there was no fencing erected at the rear of the site which is a very steep slope directly to the busy street below requiring total supervision of the dogs whilst outside.
The instructional wording of your terms for dogs in the property we found somewhat archaic as I feel many owners do act quite responsibly in the training and control of their pets. I do feel that we should have been informed prior to any acceptance of the booking of changes that appeared quite casual but somewhat more stringent at arrival.
We do allow our dogs to sit and sleep on a two-seater setee that has a blanket for keeping them cosy and I would suggest that smaller breeds be allowed to sit and or sleep on the seating areas. Your provision of a wrap and towel for the animals is certainly a splendid idea. I do agree with them being prevented from using the bedrooms though.
The general overall property condition is very clean with an excellent selection of crockery, cutlery, pots and pans, and cleaning materials, well done!
The ‘Hoover’ provided should be condemned! The buttons controlling the cable retraction and the on/off operation are broken off and although I did manage to get it operational it does mean risking access to the inner workings and possible electrocution. When the ‘Hoover’ did switch on it was not too enthusiastic as the filter unit had not been cleaned and was completely clogged and needs replacing. Net curtaining throughout generally perished and fragile