2/10 – Ungenügend
julie h.
6. März 2025
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit und Kommunikation
terrible letting agents
We like this property for the outside area, we have been here before. When we arrived this time it's like something else is broken and never gets attended to. firstly we had no tea towels i e mailed straight away and was told we did because the cleaning team had assured them they had, when i replied back and told them i can assure there is not , i was told they cant guarantee you will get them (13 days later) no tea towels, the shower screen door is missing a handle and the sliding mech is broken, we went and bought a shower curtain, the inside bedroom has the door handle hanging off (it was like this 6 months ago). The oven knob is broken off so the oven is inoperable i took very clear pictures of all the faults but they replied that i only sent 2 and could i make videos of all the faults(seriously?). there is meant to be 2 sets of keys but just the one, when checking out they told us to leave the 2nd invisable set on the table, i mailed back and said i cant as there isn't a 2nd set, to which they replied back " sorry for your inconvenience, when you leave , leave the 2nd set on the table" UNBELIEVABLE. The villa is absolutley filthy, first thing we did when we got there was clean all the cushion covers, the sofa is filthy as well, we found a throw and washed it and put it over it ,also the curtains have never been cleaned ever, . It is a shame this villa is being neglected as it has a lot going for it but is just not getting maintained 150 euros for cleaning what?
julie h.
Aufenthalt von 13 Nächten im Februar 2025
