8/10 – Gut
Fred H.
4. Aug. 2024
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
First time to Italy.
The apartment was very nice, clean and easy in/out. The neighborhood was what we were hoping for! Sophia checked us in and very helpful. Getting in contact with WI staff was difficult. We texted, messaged and always received an auto reply. The TV in the bedroom with the bath didn’t have a power cord, so Sophia purchased one for the tv. It wasn’t a big deal as we were away exploring everyday. The toilet broke in that after a flush the push flusher was broke. We messaged WI and received an auto replay that they were available from 10 am - 7 pm daily. The running water was annoying all night. My main concern was what if the water supply had broke or something and was spraying everywhere? We didn’t know where shut off was, or if the toilet had broke all together. Also there were no eating utensils to be found and there was old food in one of the kitchen cabinets. Only being available for 9 hours a day doesn’t seem like good business practice especially for a possible emergency. WI did get a plumber in the next day to fix and he said if it stuck again to push a little harder to unstick. Again, not good. Overall our stay was nice, beds were comfortable and as mentioned neighborhood was great. Prop mgr needs to be available better. Use an answereing service that can screen calls to make sure questions/concerns aren’t frivilous. They can then contact owner/mgr.
Fred H.
Aufenthalt von 3 Nächten im Juli 2024
