2/10 – Ungenügend
sandra f.
11. Mai 2023
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Unfit fir purpose
We booked for 4 week stay, self catering. 52 steps was first disappointment, not told about the climb. Dangerous climb with heavy suitcases. In fact I had received typed instructions to go down a few flights and then up one flight. If Kelly, the 'cleaner', who I never actually saw, had not sent me clear instructions I would have been totally lost. Simon's answer to everything was that Kelly would sort it. This process did not work. Next blow, no Internet so had to arrange for more data. Not fixed till week 4 hence no satellite TV, just spanish mainstream. Shower fell from wall on first use and never fixed. Communication with Simon is very poor, he doesn't reply to phone or emails. Thus my complaints are not dealt with. Large terrace and balcony but not fit for use as floors were filthy with bird droppings and broken/cracked. Terrace furniture was old, heavy and no cushions for sun bed. Also no shade offered at all so unfit to sit out. Very disappointing as we could see the apartments surrounding and people were sitting on comfortable loungers on clean floors in the shade. To top it all the floor tiles inside were dirty with black fluff. It took 2 weeks of asking to supply me with brushes and a mop. I did manage to make it somewhat fit to walk on. I had to wash cushion covers and throws as they were ingrained with dust. The toilet was very stained and I had to purchase bleach etc to clean.
I have photos of my complaints.
Falsely, I was under the impression that matters had to be dealt with by the owner but I wish I had contacted Vrbo earlier as I have been told we could have moved to a fit apartment.
Managed to speak to Simon once and told him I felt cheated. Heard nothing.
I feel I should be fairly compensated but, so far, have been offered £100, holiday cost over £1,700.
Don't expect anything and it's not about the money. I just hope that no one else falls for the promise of a decent apartment.
Sandra
This apartment needs complete overhaul. I feel I have been duped and am a victim of a false description.
Washer worked, though I had to clean gunge from receptacles. Kitchen was fine, coffee machine broken but otherwise fit for purpose.
sandra f.
Aufenthalt von 28 Nächten im April 2023
