4/10 – Schlecht
Steindór E.
30. Juni 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
A great trip to Rome - Villa Anton Silj the only dissapointment
Our family visited beautiful Rome for our wedding in June 2024 and our stay at Villa Anton Silj was a major disappointment. Upon arrival, we found two out of three air conditioners broken with temperatures reaching 38°C. Three of the 20 beds were just living room sofas in a room without curtains. The houses and kitchenware were dirty, and we had to gather utilities from all three kitchens to cook a meal. We asked for breakfast at 20 euros per person, a total of 400 euros per breakfast for 20 people, with real value under 100 euros. On our first day, after a long flight with children, our requested dinner was delayed by three hours, leaving the kids hungry. The meal, mainly boiled spaghetti with minimal sauce, cost 25 euros per person.
Other issues:
- A broken toilet left one house uninhabitable for three days.
- A leaking dishwasher.
- A clogged kitchen sink
- Low water pressure made one shower unusable.
- Only one functioning coffee machine.
- Falling toilet paper holders.
- No garbage bins
- A dysfunctional washing machine
- Mildew issues.
Four extra air conditioners were eventually provided, but they were noisy and inefficient. Meanwhile, the hosts had a properly installed AC. Housekeeper Eleonora was unpleasant and rude, showing no inclination to help, and her assistant Sara was similarly unhelpful.
After we left, we were charged an additional 250 pounds for made up reasons and we received no explanation or answer from the hosts.
Stay away from Villa Anton Silj!
Steindór E.
Aufenthalt von 10 Nächten im Juni 2024
