2/10 – Ungenügend
Candice S.
2. Apr. 2025
Gut: Lage
Verbesserungswürdig: Check-in und Kommunikation
Stressful Experience
The communication leading up to the trip was confusing. I was sent information 2 days prior to check in saying I had to pay a security deposit or would not be able to unlock the door upon arrival. There is an app that you have to download to uplock the doors. I never could figure out how to pay the deposit in the app. In general, the app was difficult to navigate. For initial check in, I did not yet have the wifi access code. I had to rely upon a free weak wifi signal from another location because my cellular signal was turned off being from out of country. The door did unlock upon check in. The outside door to the building was so heavy and hard to open after the app unlocked it. On day two of our stay the apartment door would not unlock with the app. I called MIT House 3 times and was told maintenance would have to come to the building to let us into the apartment since the app would not unlock the door. I asked if there was a key in the box next to the door and the rude manager said no. I called back a fourth time after an hour passed, and a new phone operator instructed us on how to open the box next to the door, which help a key to the door! We finally got in after being locked out. This was an unnecessarily stressful experience. As for the apartment, location was good. Everything else was not. The beds were hard. The bathroom fixtures were falling off the wall. There are strange metal pieces sticking out of the walls. The apartment was rather shabby. Very disappointed!
Candice S.
Aufenthalt von 2 Nächten im März 2025