2/10 – Ungenügend
Jacolyn B.
1. Juli 2023
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Very disappointing
Villa not ready for us,
I had to clean kitchen cupboards and worktops, empty ashtrays etc
Very badly cracked patio door in 2nd floor bedroom and it was not safety glass, owner very dismissive of this and said it was ok, he left two rolls of ducting tape on the front door the next morning which my husband had to use as a temporary measure. Still not fixed on our departure date 7 days later
Could not sit on bedroom balcony furniture as it was covered in cat hair, clothes were covered before we realised
Childrens pool could not be used as it was dirty and overgrown greenery around it, so a lot of floating dead insects and foliage
Broken cupboard doors around bbq area, nails exposed and doors only closed with the use of a tissue placed strategically on top whilst closing it
Door broken on electric box, exposing live wires
All windows were filthy
Unable to use sauna as door was locked and it was being used as a linen cupboard
Hot tub not used as didn’t look clean, hot tubs are meant to be cleaned and ph levels taken daily, this did not happen. A broken bed
Grass and all shrubbery very overgrown
We were not shown how anything in the villa worked, it was all very rushed and there was no guest manual. When we contacted him re the window, an hour after we arrived, he was very dismissive and said the window was ok, we told him the window was not ok and we needed to see him. When he arrived back at the villa, he was very arrogant and defensive,
Jacolyn B.
Aufenthalt von 7 Nächten im Juni 2023
