4/10 – Schlecht
soriah m.
16. Okt. 2022
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in und Genauigkeit des Onlineauftritts
If you don’t mind smells, and want the location
You make the reservation thru vrbo with your card, but then you’re contacted by ola living to send them money for the reservation, the link they sent only worked for me during Spain business hours. The company speaks English but seems to only answer one question at a time and it takes another 24 hours to get the next response from them. You have to download an app to enter the apartment and go upload a lot of information. On the day of check in a clock inside the app becomes a key and you can access the building with Bluetooth if you have cell service in Spain. You can connect to their internet but it’s slow and doesn’t really load outside in the bad smelling alleyway outside it.
The apartment is up a significant amount of steep stairs, or you could take a small two person elevator to your apartment and walk down a small amount of stairs.
Monday we arrived the apartment had a lingering smell of smoke. The shower head was broken, the water leaked out the door, the drain was clogged. The bed post was unscrewed off the bed, lying on the floor next to the bed. We used 1 of the 2 towels provided for our week stay to mop up the water in the bathroom. On tuesday they sent a technician to fix the shower head and the door but the drain still filled up, we shared a towel because at this point I felt bad for contacting them so much but Wednesday I called to tell them the drain was still filling and could we get a new towel since the one was used to mop the floor. I tried to wash it in the washer in the apartment but it still smelled bad afterwards. I called them at 10 am for a towel and they didnt bring one, so I called again at 6pm to tell them there was no towel and they said they would contact house keeping. In the end the water still fills the floor of the shower, so we just turned it off and on to help it drain so we weren’t standing in a puddle.
The app they have you use to open the doors takes a while to load, so you stand in the alley for a while until it loads, it helps to refresh it. On Wednesday we went to the office to get a key, I recommend getuting the key from the beginning.
The couch seemed broken or missing essential supports, sags in the middle
The wifi is slow. If you need to FaceTime it won’t work but it works for messages and searching things
The bed and pillows were comfortable! And there was AC. The location was great.
soriah m.
Aufenthalt von 7 Nächten im September 2022
