We have been to Miramar Beach numerous times before and absolutely love the area. However, our experience left much to be desired.
First of all, upon arrival at about 3:30 PM, we could not gain entrance to the unit using the provided code. We called the property manager, and got a voicemail. It took approximately one hour for us to get a code that actually allowed us to gain entry into the unit. After a 12 Hour drive, that was not a good start.
After reading reviews describing how incredibly clean the unit was, we were shocked at the uncleanliness that we encountered.
For example, crumbs and debris on the kitchen countertops, food debris on the front of the cabinets, hair in the master bath shower drain accompanied by a foul odor, mold on the ceiling in the master bathroom toilet area, mold in the toothbrush holder in the smaller bathroom, and dirty bathroom rugs in the master bathroom. So, on top of waiting an hour to get into the unit, we had to wipe down the kitchen with Clorox wipes, pour cleaner into the shower and clean up the hair, and wash bathroom rugs.
In addition, the smaller bathroom had a very slow moving drain. Although the water ran a bit faster after the $10 bottle of Drano we had to purchase, it still did not drain properly.
The toaster is broken… We recalled seeing a complaint of that in earlier reviews.
Finally, we will certainly be more careful in reading fine print about smoking policies. We read that there was no smoking in the units, however multiple times a day when we were trying to enjoy our balcony, we were greeted by the odor of cigarette smoke. Upon inquiring at the front desk, we were told that smoking is allowed on balconies and on the property. That really impacted the amount of time we wanted to spend on our balcony enjoying the breeze and sound of the surf.
We will summarize by saying, we paid significantly more for this unit than we did at units at the Crescent previously, because so many comments were made about the cleanliness of the unit. We will certainly not rent this unit again, and given the smoking policy, we will not stay at the Crescent again either. We love Miramar Beach so much that we will return to the area but will find somewhere else to stay.