6/10 – Okay
Derek T.
10. Feb. 2023
Gut: Sauberkeit und Lage
Verbesserungswürdig: Check-in und Kommunikation
Good but a number of shortcomings
We have recently returned from an overnight stay in Stable Cottage along with my sister and brother-in-law. One of the main reasons for choosing the Cottage, given my brother-in-law is disabled, was the fact that there were no steps to be negotiated and the accommodation was all on one floor with each bedroom having an en-suite shower room. However, it was disappointing to discover that there were no grab handles in either shower room, which given that the word “accessible” is used in the description was somewhat puzzling.
We really liked the layout of the accommodation and the property is very inviting and comfortable. Unfortunately, the claim that there was a “fully stocked kitchen” turned out to be woefully untrue. Just by way of establishing some credibility we successfully ran 3 self-catering properties, 2 of which were in France and one in Dorset, for several years. Since all 3 properties had a dishwasher, then as is normal practice we provided double the quantity of crockery, glassware, cutlery etc. This property was supposed to house 6 people but there was not even 6 of everything, let alone 12! There were significant omissions too, the most alarming one being the lack of a coffee maker and a cafetière. Most places we visit these days has a Nespresso or similar coffee maker. There was also no teapot.
If we were being unkind then we could assume that the reason for the lack lustre approach to equipping the kitchen was meant to encourage guests to use the restaurant and that the self catering part of the business is a low priority compared with weddings, corporate events, hotel and restaurant. Clearly, we do not know how well the other properties are equipped, but what a shame that the wonderful renovation work has been undone by something which would be so easy to remedy.
Derek T.
Aufenthalt von 1 Nacht im Februar 2023
