We booked this unit in January 2023 for a stay at the end of March. Somewhere in between that timeframe, The La Bahia complex booked construction work including siding, railings and stairs. We were not notified of this.
When we arrived, the property was littered with construction materials. Our deck was covered in screws, staples and sharp plastic. We contacted Southern Vacation rentals, the host, and they replied with sorry, it won’t happen again. They didn’t send anyone over to clean it up, they left us to clean it up ourselves.
In the next few days, foundation work started directly under our unit including Jack hammering cement starting at 7am each morning. Again, when contacting our host Southern Vacation rentals, nothing was done.
Finally, on day four of our vacation, we were having breakfast inside our rental and the walls started to rattle and we discover we weren't able to close our front door. The workers cut a main support beam under our unit which shifted our foundation enough to crack our door frame. This all happened while my family was inside the unit. This finally triggered a Southern employee to come to the unit to inspect. Upon arrival it was decided that our unit shouldn’t have been rented for the week and we were moved to a new property.
Beware of renting from Southern Vacation rentals. In our situation, their customer service and care for my family’s safety was majorly lacking.